September 14, 2016
What method will you use to send my order? How long will it take for my order to arrive? How much will it cost to post me kopi luwak? I placed an order a week ago, when will you ship it? I placed an order two weeks ago, when will I receive it? How can I track my order? Do you ship to my country? Can you send me a sample of kopi luwak to try before I buy some? Can you ship to US military/ APO addresses?
What method will you use to send my order?
All orders apart from those to military/ APO addresses are sent using DHL, we provide you with a DHL tracking number once the order has been sent. Orders to military addresses are sent using Express Mail Service (EMS) which uses USPS for delivery to the final destination. If your address is outside a DHL delivery area please state this in the text field when you place your order and we will use EMS.
How long will it take for my order to arrive?
Delivery usually takes between six and ten days to the US and Europe, less to Asia and Australia and slightly longer to most other destinations. Military/ APO addresses can take up to two weeks to deliver.
How much will it cost to post me kopi luwak?
Shipping will depend on the weight of your order and where you would like it sent.
I placed an order a week ago, when will you ship it?
When you successfully place an order you will receive an automated confirmation email. If you don't receive this email then your order was not successful and you may either attempt to place the order again or email for assistance. Orders are usually shipped within one or two days of our receiving them at which time you should receive an email advising you of the DHL tracking number.
I placed an order two weeks ago, when will I receive it?
DHL usually takes between six and ten days to arrive in the US or Europe and slightly longer for other regions. If you have not received your order within this time we request that you email and advise us so that we can track your package. All packages must be signed for on receipt. If no one is available to collect the package when DHL attempts to deliver the package it is held for approximately one week, after which time it will be returned to Animalcoffee.
How can I track my order?
Animalcoffee will send you your DHL tracking number and a link to the DHL tracking page within approximately two to three days of placing an order. If you have not received a tracking number within this time please email us. DHL tracking page
Do you ship to my country?
Below you will find the list of countries that we are able to ship to, the same list appears
as a drop-down box in the payment section of the site when you enter your shipping details.
Can you send me a sample of kopi luwak to try before I buy some?
Kopi luwak is limited in quantity and difficult to obtain so we are unable to provide free samples.
Can you ship to US military/ APO addresses?
Yes we can send kopi luwak to military/ APO addresses. We use Express Mail Service instead of DHL and delivery is by USPS. Orders to military addresses may take anything up to fourteen days to arrive.
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